Elements and Performance Criteria
- Identify opportunities for project development.
- Consult with staff, business owners and industry experts to evaluate business opportunities that may identify potential new projects.
- Review and analyse the organisation’s strategic and business plans to ensure congruence with the potential project.
- Research best practices and trends within the service industry.
- Collect and analyse demographic and trend data to provide profiling information about the organisation’s customer base.
- Collect and analyse industry intelligence into the strengths and weaknesses of competitors.
- Analyse the strengths, weaknesses, opportunities and threats (SWOT) of the organisation and its environment.
- Develop a proposal for the project and negotiate authorisation as required in line with standard organisational policies and procedures.
- Prepare the project plan.
- Define and document project specifications and terms of reference.
- Develop a detailed project budget that will enable management of all aspects of the project during implementation.
- Develop and document timelines, schedules and critical path for the project, taking into consideration contingencies and planning for time slippages.
- Identify and secure the people with the required skills to contribute to the completion of the project within the required timeframe.
- Identify, cost and negotiate access to the physical resources required for completion of the project.
- Identify, cost and negotiate access to subcontractors, consultants and external professionals required for completion of the project.
- Conduct and document a risk management analysis leading to the development of risk management control plans.
- Finalise and gain sign-off where required of project plan in line with standard organisational policies and processes.
- Establish communication and reporting processes.
- Brief project team members regarding the project, their roles, levels of delegated responsibility and the outcomes to be achieved.
- Establish two-way communication processes to coordinate work, gather data to monitor project performance, and inform team members of progress.
- Establish and communicate clear reporting processes for those involved in the project’s implementation.
- Manage the project.
- Monitor project progress according to project plan requirements, using appropriate project management tools and methodologies.
- Support and manage team members to achieve their required targets and key performance indicators, as identified in the project plan.
- Make amendments, changes and additions to the project plan in light of changing circumstances to ensure project aims and outcomes are met.
- Monitor, review and adjust resourcing to support the project to reflect changing circumstances.
- Report overall project progress to senior managers or business owners as required and in line with the project plan.
- Finalise the project.
- Document project outcomes and report to senior management or business owners as required, following standard organisational policies and processes.
- Provide effective and documented handover instructions and advice to staff responsible for the ongoing implementation or maintenance of project products or services in line with organisational procedures.
- Debrief project team members and relevant stakeholders about the conduct and outcomes of the project.
- Prepare a final report analysing the strengths and weaknesses of the project plan and the conduct of the project.